FAQ's

There are no refunds for "no-shows."  There are no exemptions for missed bus caused by airline, security, or customs. You may contact us to reschedule for the next available bus for no charge. Or you can contact us and request a half voucher for a future trip

Tickets may be cancelled or rescheduled up to 24 hours before bus departure. We understand the frustration a change in flight plans can create. Refer to our "What happens if I miss my bus" FAQ.

If you need mobility or wheelchair assistance, contact Prospect Airport Services

At this moment, there is no overnight parking available. Parking at the mall and surrounding buisnesses is prohibited and those who do will be towed. We do plan to offer parking soon!

No. Due to logistical concerns, we do not make any changes to our routes. 

No, however we do require children 15 and  under be accompanied by an adult (16+). Infants (under age of 2) may sit on the lap of an adult traveler and not require a seat purchase. We HIGHLY recommend infants have their own purchased seat and ride in a child's car seat. Our seats have standard 3-point seatbelts and should accomidate most car seats.

Yes, they must be kept in a carrier/kennel for the duration of the ride. We reserve the right to refuse service.

Yes, we only accept exact change. Drivers do not carry cash for change. "Walk-ups" are not encouraged as there is no guarentee of seating availability. Only tickets purchased online have a seat reserved. Promotional pricing and discounts do not apply with cash rates. Cash price is $33.

Yes, please indicate during purchase that you will be bringing a large item so we may make space accomidations. Only collapsible  bike, scooters, and strollers are permited. Wheelchairs not being used in transit should also fold up. Our seats have standard 3-point seatbelts and should accomidate most car seats.

Yes. More infomation can be found here