Frequently Asked Questions

Yes. More infomation can be found here

Visit our bus stops page

Tickets may be cancelled or rescheduled at anytime. The time you request make a request will determine refund eligability. We understand the frustration a change in flight plans can create. Refer to our "What happens if I miss my bus" FAQ.

If you need mobility or wheelchair assistance, contact Prospect Airport Services

At this moment, there is no overnight parking available. Parking at the mall and surrounding buisnesses is prohibited and those who do will be towed. We do plan to offer parking soon!

We don't charge baggage fees or have a set limit. If you are bringing more than two documented bags or have oversized bags, let us know so we can make sure there is room. If you have overweight bags (>50lbs) you MUST be physically able to carry your own bags to the bus and assist with loading.

No. Logistics prevent any alterations to our routes. 

Exceptions:

• You have an event/conference and have arranged a temporary stop. Details here.
• You are chartering the bus for a private group. Details here.

No, however we do require children 12 and  under be accompanied by an adult (17+). Infants (under age of 2) may sit on the lap of an adult traveler and not require a seat purchase. We VERY HIGHLY recommend infants have their own car seat. Our seats have standard 3-point seatbelts and should accomidate most car seats.

The bus has a set schedule to complete and will stick to that schedule as close as possible. This ensures fairness for all passengers and keeps operations running smoothly. There may be some instances with more flexibility during slower days with solo passengers, but don't count on it.

Yes, we only accept exact change ($33). Drivers do not carry cash for change. "Walk-ups" are not encouraged as there is no guarentee of seating availability. Only reserved tickets have a seat reserved. Promotional pricing and discounts do not apply with cash rates.

Yes, please indicate during purchase that you will be bringing a large item so we may make space accomidations. Our seats have standard 3-point seatbelts and should accomidate most car seats.

Generally, service is open as long as the airport is still open. If poor weather is forecasted, Froggy Transportation will monitor conditions and will announce any change in service no less than 2 hours before boarding. Ultimatly, the driver has full authority to cancel/delay any service they deem unsafe. Affected passengers will be rescheduled or fully refunded. Refer to our policies page for more details.

Yes, they must be kept in a carrier/kennel by your feet for the duration of the ride. We reserve the right to refuse service.

Drivers will assist with loading bags into the bus. Drivers WILL NOT assist with loading/unloading bags with other vehicles or carring bags to the bus. 

The airport has luggage carts for rent at both terminals. If you request mobility assistance, airport personel will assist with baggage.

If you have overweight bags (>50lbs) you MUST be physically able to carry your own bags to the bus and assist with loading.

Your ticket will be marked as a "no-show." You may contact us to reschedule for the next available bus for no charge, or you can contact us within 24h and request a half voucher for a future trip. There are no exemptions for missed bus caused by airline, security, or customs. 

If you reserved a trip with us, there WILL be a bus, even if it's just for you. You will receive a confirmation email with your trip details. If you haven't received one, check your spam. It may also be possible the email was incorrecty entered. Contact us you verify your email to receive important messages.

We understand our schedule may not work with your schedule. We invite your to send us a suggestion for another route. We do take your suggestions into consideration when planing our schedules. Contact one of our parnters to find alternative transportation.