Policies & Guidelines
If you ride with us, please remember:
All passengers must have seat belt or child car seat in use while the vehicle is moving.
- Do not tamper with vehicle and/or transit equipment, as it may be needed to help you someday.
- Pets must be in a proper carrier. Service animals are exempt as they are not considered pets.
- Reasonable hygiene is expected; please do your best to not offend others.
- Use courtesy with the driver and other passengers. No loud, rude, or profane language will be permitted.
- Keep phone conversations to a minimum.
- No loud music or other speaker audio permitted. Headphones must be used for any audio.
- No use of tobacco, alcohol and/or possession of illegal drugs allowed on the bus.
- Food and drinks must be in a closed spill-proof container. Refrain from eating on the bus.
- Understand we must accommodate all riders, some bags may be limited.
- Children under 12 must be accompanied.
- For the safety of all riders, please wait until the driver has stopped driving to ask questions.
- Reasonable accommodations may be available upon request.
- Froggy Transportation reserves the right to refuse service
Visit our terms and conditions page for a full description of our policies
Booking Policy
Trips can be booked online up to one hour before departure. If you want to pay cash or missed the 1 hour booking cut off, please contact us, however we cannot guarantee service. Bus may not make a stop if there are no booked passengers for that stop.
Discounts, sales, and package deals are for online sales only.
Cash pricing is rounded to the nearest whole dollar. Cash must be paid in exact change. Drivers do not carry cash.
Refund, Cancelation, and Rescheduling Policy
Any refund returned to the original payment method, like credit cards, is subject to a $3 transaction fee per ticket (applied after value deduction if applicable). Froggy Transportation will issue refunds as a voucher (no fees) by default unless requested otherwise. Vouchers are valid for 12 months.
*Rescheduled trips are not eligible for full refund. Example: You contact us 30 min before your trip to reschedule for next week, then cancel the trip the next day, trip is only eligible for 50% refund.
| Time of change | Rescheduling | Cancelation |
|---|---|---|
| 1+ hours before departure | May be rescheduled online. | Full refund will be issued. |
| Within 1 hour from departure | *May be rescheduled by contacting us. | 50% refund may be requested |
| No-shows | *May be rescheduled to the next 24 hours by contacting us. | 50% refund (voucher only) may be requested within 24 hours. |
Weather Policy
Froggy Transportation is dedicated to maintaining the safety of our passengers and drivers. Expect possible delays during poor weather. If the weather causes road conditions to be hazardous, affected routes will be cancelled and passengers will be notified and refunded/rescheduled.
Routes are automatically cancelled if a Level 3 snow emergency is declared for Lucas County OH. Drivers always have final say to cancel trips.
If FAA airport status is "Airport Closure", all service is canceled until closure is lifted.
If the planes won't fly, we don't ride.